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Security Policy

Financial Security

Book online with confidence

Experts agree that online purchases without human intervention are far safer than traditional credit/debit card purchases because your credit/debit card details are automatically encrypted and can only be de-scrambled by an authorised computer.

That's why our purchasing screens are protected Secure Sockets Layer (SSL) encryption. This means your card details are encrypted and then transmitted via our intranet that resides behind a firewall. Our technology ensures no one can gain unauthorised access to your personal details.

Protected by the travel industry

We hold an Air Travel Organiser's Licence issued by the Civil Aviation Authority (ATOL number 2959). When you buy an air-inclusive holiday from us you will receive an invoice confirming your arrangements and your protection under our ATOL agreement. Only ATOL-protected tour operators can provide peace of mind and full financial protection for you.

Scheduled Airline Failure Insurance (SAFI)
When you book a flight with us you're automatically provided with SAFI. This means that you will be given a refund should your airline be unable to operate your flight because of financial failure prior to you travelling. If you are outside the UK when this takes place you can contact us so that appropriate alternative arrangements can be made. You will be given the option of an alternative airline for the affected sectors and we will endeavour to keep your arrangements as close to your original itinerary as possible.

We're a member of ABTA – The Association of British Travel Agents (ABTA number V0654), so you can be confident that you're getting choice, value and the highest level of service. If your holiday does not include flights ABTA will financially protect your holiday in the same way as ATOL, except that if you are already abroad you will be returned to the point where your contracted arrangements with us commenced.

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