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WHAT OUR CUSTOMERS SAY

TRAVELBAG REVIEWS

For over 40 years, Travelbag has been committed to providing exceptional customer service. And, during the past year, it’s become more important than ever before. Our travel specialists are always on hand to assist our customers – but don’t just take our word for it. Read the fantastic feedback we’ve had from customers over the past month.

WE'RE WINNERS

This year we won the Feefo Platinum Trusted Service Award for consistently delivering excellence. We’re so proud to have been awarded with this prestigious award and thank our customers for their continous trust in us. We’re looking forward to another excellent year.

4.9/5

Customer experience rating based on 280 service ratings over the past year

SEE WHAT OUR CUSTOMERS SAY

We really value our customers, and our team works tirelessly to make sure everyone’s happy. Check out what Travelbag customers are saying about us

Firstly, very impressed how they have dealt with refunding of previous holidays that were cancelled due to the pandemic. Mark Hughes has been particularly helpful, despite the numerous and varied enquiries we have made. Very pleased with the service.

Mr Simon Mules
14 Apr 2021

Have booked with Travelbag a few times and they are always knowledgeable about my destination. Great advice, great service and great prices.

Warren Gordon
21 Jan 2021

Always amazing, straight forward and transparent.

Tracy Matthews
18 Jan 2021

OUR CUSTOMER SERVICE GOT POPULAR

In February 2020, Travelbag won a Travel Weekly mystery shopper comparison. During their visit to our Cheltenham store, the mystery shopper was “greeted and dealt with immediately” and said that our travel specialist “listened closely, ensuring the holidays matched their needs”. The shopper praised our service as “excellent” and said Travelbag “won due to the choice of itineraries and attention to detail”. Click below to read the full article.

WHAT PEOPLE SAY ABOUT US ON SOCIAL MEDIA

We love hearing about your travels and seeing your holiday snaps. Join our online community on Facebook, Twitter, Instagram and TikTok, where you can share your top tips and get insider information to start planning your next adventure

WE'VE WON SEVEN BRITISH TRAVEL AWARDS

YOU'RE SAFE WITH US

Your Travelbag holiday is protected

WE’VE GOT YOU COVERED

Thanks to our flexible booking policy, your holiday comes with a low deposit and no amendment fees. And our comprehensive Covid Pledge is automatically added to new bookings. So, if your plans change due to coronavirus, your money is safe.

Discover more

ATOL & ABTA PROTECTED

When you book a holiday with Travelbag, your booking is covered ABTA, ATOL and IATA. So you can rest assured that your trip is fully protected and secure.

Out There Made Easy

Everyday our experts help people realise their dream holidays, designing experiences to last a lifetime, out there made easy.

Knowledge

Between them, our travel advisors can boast almost 800 years of holiday expertise.

Ease

Our tailor made packages make it easy for you to discover more of the world.

Value

Whether you're looking for luxury or simplicity, we've got the perfect holiday for you.

Trust

Travelbag is fully protected by ATOL and ABTA, so your booking is completely secure.

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