For over 40 years, Travelbag has been committed to providing exceptional customer service. And, during the past year, it’s become more important than ever before. Our travel specialists are always on hand to assist our customers – but don’t just take our word for it. Read the fantastic feedback we’ve had from customers over the past month.
This year we won the Feefo Platinum Trusted Service Award for consistently delivering excellence. We’re so proud to have been awarded with this prestigious award and thank our customers for their continous trust in us. We’re looking forward to another excellent year.
Customer experience rating based on 280 service ratings over the past year
We really value our customers, and our team works tirelessly to make sure everyone’s happy. Check out what Travelbag customers are saying about us on Feefo and Trust Pilot.
My wife and I have been travelling to Papua New Guinea regularly for over twenty years to visit family. We intended to go again in November 2021 and we began making arrangements nine months earlier. We knew it would be more difficult this time because of the global pandemic but we were fortunate to find Travelbag for the first time and to be placed in the safe hands of Paul Mexson. Paul was able to find the most direct route with a connection to Air Niugini in Singapore at a very reasonable price, minimising the complications of transiting and all the Covid security requirements each stop would entail. He also reassured us that booking and paying for our tickets six months before our departure would be OK, even in the midst of all the uncertainties the pandemic was throwing at us. We certainly put his word to the test, because we succumbed to the virus two weeks before we were due to travel. We contacted Paul to tell him about our predicament; he immediately reassured us, offering a few options including a full refund, which, after careful consideration, we chose. We now have time to fully recover and we will definitely be going back to Paul in 2022 to rebook. Of course, we are disappointed that we cannot travel but, thanks to Travelbag, we have not lost out financially, so things could have been much worse. We need this kind of professional support in such uncertain times and I can highly recommend Travelbag to fill that role.
Anonymous customer
23 Nov 2021Imogen (London Branch) has been organising our family holidays for about 5 years. She is always there when I need her, she always finds competitive pricing and responds to my constant questions with speed. I cant recommend her highly enough - she's a credit to Travelbag.
Bev A 22 Nov 2021Extremely happy with the service received from Neil who went that extra mile to ensure we had covered off all options. Overall a very happy customer.
Craig Chinnock 24 Nov 2021
In February 2020, Travelbag won a Travel Weekly mystery shopper comparison. During their visit to our Cheltenham store, the mystery shopper was “greeted and dealt with immediately” and said that our travel specialist “listened closely, ensuring the holidays matched their needs”. The shopper praised our service as “excellent” and said Travelbag “won due to the choice of itineraries and attention to detail”. Click below to read the full article.
We love hearing about your travels and seeing your holiday snaps. Join our online community on Facebook, Twitter, Instagram and TikTok, where you can share your top tips and get insider information to start planning your next adventure
Your Travelbag holiday is protected
Thanks to our flexible booking policy, your holiday comes with a low deposit and no amendment fees. And our comprehensive Covid Pledge is automatically added to new bookings. So, if your plans change due to coronavirus, your money is safe.
When you book a holiday with Travelbag, your booking is covered ABTA, ATOL and IATA. So you can rest assured that your trip is fully protected and secure.
Everyday our experts help people realise their dream holidays, designing experiences to last a lifetime, out there made easy.
Between them, our travel advisors can boast almost 800 years of holiday expertise.
Our tailor made packages make it easy for you to discover more of the world.
Whether you're looking for luxury or simplicity, we've got the perfect holiday for you.
Travelbag is fully protected by ATOL and ABTA, so your booking is completely secure.
For over 40 years, Travelbag has been committed to providing exceptional customer service. And, during the past year, it’s become more important than ever before. Our travel specialists are always on hand to assist our customers – but don’t just take our word for it. Read the fantastic feedback we’ve had from customers over the past month.
This year we won the Feefo Platinum Trusted Service Award for consistently delivering excellence. We’re so proud to have been awarded with this prestigious award and thank our customers for their continous trust in us. We’re looking forward to another excellent year.
Customer experience rating based on 280 service ratings over the past year
We really value our customers, and our team works tirelessly to make sure everyone’s happy. Check out what Travelbag customers are saying about us on Feefo and Trust Pilot.
My wife and I have been travelling to Papua New Guinea regularly for over twenty years to visit family. We intended to go again in November 2021 and we began making arrangements nine months earlier. We knew it would be more difficult this time because of the global pandemic but we were fortunate to find Travelbag for the first time and to be placed in the safe hands of Paul Mexson. Paul was able to find the most direct route with a connection to Air Niugini in Singapore at a very reasonable price, minimising the complications of transiting and all the Covid security requirements each stop would entail. He also reassured us that booking and paying for our tickets six months before our departure would be OK, even in the midst of all the uncertainties the pandemic was throwing at us. We certainly put his word to the test, because we succumbed to the virus two weeks before we were due to travel. We contacted Paul to tell him about our predicament; he immediately reassured us, offering a few options including a full refund, which, after careful consideration, we chose. We now have time to fully recover and we will definitely be going back to Paul in 2022 to rebook. Of course, we are disappointed that we cannot travel but, thanks to Travelbag, we have not lost out financially, so things could have been much worse. We need this kind of professional support in such uncertain times and I can highly recommend Travelbag to fill that role.
Anonymous customer 23 Nov 2021Imogen (London Branch) has been organising our family holidays for about 5 years. She is always there when I need her, she always finds competitive pricing and responds to my constant questions with speed. I cant recommend her highly enough - she's a credit to Travelbag.
Bev A 22 Nov 2021Extremely happy with the service received from Neil who went that extra mile to ensure we had covered off all options. Overall a very happy customer.
Craig Chinnock 24 Nov 2021In February 2020, Travelbag won a Travel Weekly mystery shopper comparison. During their visit to our Cheltenham store, the mystery shopper was “greeted and dealt with immediately” and said that our travel specialist “listened closely, ensuring the holidays matched their needs”. The shopper praised our service as “excellent” and said Travelbag “won due to the choice of itineraries and attention to detail”. Click below to read the full article.
We love hearing about your travels and seeing your holiday snaps. Join our online community on Facebook, Twitter, Instagram and TikTok, where you can share your top tips and get insider information to start planning your next adventure
Your Travelbag holiday is protected
Thanks to our flexible booking policy, your holiday comes with a low deposit and no amendment fees. And our comprehensive Covid Pledge is automatically added to new bookings. So, if your plans change due to coronavirus, your money is safe.
When you book a holiday with Travelbag, your booking is covered ABTA, ATOL and IATA. So you can rest assured that your trip is fully protected and secure.
Everyday our experts help people realise their dream holidays, designing experiences to last a lifetime, out there made easy.
Between them, our travel advisors can boast almost 800 years of holiday expertise.
Our tailor made packages make it easy for you to discover more of the world.
Whether you're looking for luxury or simplicity, we've got the perfect holiday for you.
Travelbag is fully protected by ATOL and ABTA, so your booking is completely secure.
The duration of your stay is more than 60 days, but don't worry that's fine. We just want to make sure you get the best possible price.
To book this Long Stay Holiday please call one of our specialist advisors
Call now on 020 3944 2201
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