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WEBSITE TERMS OF USE

www.Travelbag.co.uk is a trading name of Travelbag Limited a company registered in England under (Company Registration Number 01434872) Travelbag, Glendale House, Glendale Business Park, Sandycroft, Deeside CH5 2DL. www.Travelbag.co.uk is a fully bonded member of Travelbag Limited

THE WEBSITE

Thank you for visiting http://www.travelbag.co.uk/ (the "Website"). The Website is operated by Travelbag Ltd. Please read the following information carefully as the following terms and conditions will apply to your use of the Website. To find the terms and conditions which relate specifically to your travel arrangements please click on our Booking Conditions. Please note your contract will be with Travelbag (Reg No 01434872), which has its registered office at Glendale House, Glendale Business Park, Sandycroft, Nr Chester, CH5 2DL.

USE OF THE WEBSITE

By accessing or using the Website, you are accepting the terms and conditions of use. However, if you do not or can not accept the Website terms and conditions and/or the Booking Terms and Conditions you must stop using the Website immediately. The conditions may change from time to time but by browsing the Website you are accepting the terms and conditions which are in use at that time.

The Website is designed for use within the UK and by accessing this Website you are agreeing that English law will be applicable to any disputes which may arise.

The Website is for your personal use only and shall only be used on connection with the purchase of a holiday and/or products connected with that holiday. You shall not copy, use, alter or tamper any content of the Website except for printing off pages for your own personal reference.

Any communication or material which you transmit to us through this Website or otherwise via the Internet will be treated as non-confidential unless such communication or material includes personal information, which we will use in accordance with our Privacy Policy. Any communications and other material which you send to us are shall remain our property and by sending the same to us you agree that we may use the same for any purpose whatsoever, without any compensation being payable by us to you.

MATERIALS ON THE WEBSITE

All material on this Website including any advertising and/or promotional idents, images, text and/or audio is our property or has been licensed to us. All trade marks, names, logos and other intellectual property rights existing in this Website are also owned or licensed by us. You may use this Website for your personal entertainment and information and you may make a copy of the pages of this Website but only for your personal non-commercial use, provided that you keep all copyright and other proprietary notices intact. Any modification, transmission, hiring, copying (other than for non-commercial personal use), reusing or otherwise using the content of this Website for public or commercial purposes is prohibited.

INFORMATION ON THE WEBSITE

Whilst we have worked diligently to provide accurate and complete information, we cannot be liable to any person for any loss or damage which may arise directly or indirectly from the use of this Website (or any inability to use it) or any of the information contained on this Website. This Website and the information and material which it contains are subject to change without notice. Every effort is made to ensure the accuracy of all information and prices, but regrettably, errors do occasionally occur. Where a price is incorrect due to system error we shall not be bound by such price and we reserve the right to cancel any such booking. All warranties, whether express or implied as to the accuracy or completeness of the information contained on this Website or in respect of any materials or products referred to on this Website are hereby excluded to the fullest extent permitted by law.

LINKS TO THIRD PARTY WEBSITES

Links on this Website and other websites that we operate may lead to third party websites. The content, accuracy and function of such websites is outside of our control and we cannot accept any responsibility for same and nor do we endorse the contents of such third party websites. In particular, any dealings that you have with such third party website operators shall be on the terms and conditions (if any) of that website operator, as this privacy policy is limited to the Website.

PRIVACY STATEMENT

1.1 Thank you for visiting http://www.travelbag.co.uk/ (the "Website"). This Website is operated by Travelbag (“Travelbag”, Reg No 01434872) which has its registered office at Glendale House, Glendale Business Park, Sandycroft, Nr Chester, CH5 2DL.

References in this Privacy Statement to "we", "us", "our" and "ourselves" are references to Travelbag.

1.2 We take the privacy of our Website users seriously. This Privacy Statement explains what personally identifiable information ("Personal Information") is collected about you via this Website and what we do with that information. We are committed to protecting the privacy of your personal information. Travelbag are committed to ensuring the Website is absolutely secure to provide us with your credit card details where this facility is available.

1.3 By registering as a user of the Website or otherwise submitting your Personal Information via the Website, you are consenting to the processing of your Personal Information for the purposes and by the means set out in the Privacy Statement. You should read this Privacy Statement together with the Website Terms and Conditions, of which this Privacy Statement forms part.

WEBSITE SECURITY STATEMENT

At Travelbag we take security very seriously, and we have implemented a bank approved encryption system to protect your 'on-line' transactions with us. Credit/debit card payments will automatically be encrypted using Secure Sockets Layer (SSL). SSL is an industry standard protocol for encryption over the internet. This technology prevents your personal information from unauthorized access and malicious attack. Any credit/debit card numbers are securely processed within our “on-line payment partners” system. For noting, our payment partner is “Datacash”. For more information, please visit - www.datacash.com.

Furthermore, as required by the UK Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information that you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you. We absolutely retain the right to refuse any booking made via our site.

HOW WE USE YOUR PERSONAL DETAILS

In order to process your booking, we need to collect certain personal details from you. These details will include, where applicable, the names and contact details of party members, credit/ debit card or other payment details and special requirements such as those relating to any disability or medical condition which may affect your chosen holiday arrangements and any dietary restrictions.

We need to pass on your personal details to the companies and organisations who need to know them so that your holiday can be provided (for example your airline, hotel, other supplier, credit/debit card company or bank). Such companies and organisations may be outside the European Union, Norway, Iceland or Liechtenstein if your holiday is to take place or involves suppliers outside these countries.

We would also like to store and use your personal details for future marketing purposes (for example, to send you a brochure or details of a promotion (including by email)). We will retain all details you give us in connection with your booking but we will use only names and contact details for marketing purposes.

Occasionally we hire other companies to provide services on our behalf, for example emailing or mailing information to our customers. We only provide those companies with the personal details relating to our clients which they require in order to carry out such mailings.

Occasionally, we may sell or pass our customers’ names and contact details to other organisations who offer goods or services which we feel may interest you.

We will ensure that anyone to whom we pass your details for these reasons agrees to treat them with the same level of protection we are obliged to provide.

We may need to disclose our customer database, including any personal data relating to you contained therein, to a third party who acquires or attempts to acquire all or substantially all of the assets or stocks in our company or our website service whether by merger, acquisition, reorganisation or otherwise.

We have appropriate security measures in place to protect this information.

Unless you agree otherwise and except where expressly permitted by the Data Protection Act, we will only deal with the personal details you give us as set out above. If you do not want us to do any or all of these things, please let us know. We are entitled to assume you do not object to our doing any of the things mentioned in this statement unless you tell us otherwise in writing.

You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. We promise to respond to your request within 40 days of receiving your written request and fee. In certain limited circumstances we are entitled to refuse your request.

If you believe that any of your personal details which we are processing are inaccurate or incorrect please contact us immediately.

Travelbag Limited
Glendale House,
Glendale Business Park,
Sandycroft,
Nr Chester,
CH5 2DL.

OTHER IMPORTANT POINTS TO NOTE

We may use visitor information to measure the entry and exit points of visitors to the site and respective numbers of visitors to various pages and sections of the site and details of searches performed. We may also use this information in the future to measure the usage of advertising banners, and other “click throughs” to and from the site. We have security processes in place to ensure that our customers' data that is held on a central database and is not accessible by any unauthorised persons. However, persons such as IT systems suppliers may need to have access to the system from time to time. Visitors to the site who subscribe to our e-mail service or visitors purchasing products on the site who have opted into our e-mail service may receive promotional mailings and e-mails from Travelbag on behalf of our travel partners/suppliers. Travelbag will provide a summary of any personal information held upon request. This information will only be sent to the e-mail address on file for the subscriber name associated with it*

This privacy statement covers websites owned and controlled by us only. Links to other websites and any information collected by these sites are not covered by this privacy statement.

CHANGING YOUR PERSONAL INFORMATION

If you believe that we are storing details relating to you and that these are incorrect or you wish to change or remove them, please contact us on 0871 222 4004 or alternatively write to us at the address below and we will correct them as soon as possible:-

Travelbag Limited
Glendale House,
Glendale Business Park,
Sandycroft,
Nr Chester,
CH5 2DL.

USE OF COOKIES

What are Cookies?

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. Click here to find out more about cookies (www.allaboutcookies.org/cookies)

We are providing this information to you as part of the European legislation governing the use of cookies on our website.

How does Travelbag use Cookies?

Visiting Travelbag.co.uk may generate the following types of cookie:

  • Anonymous analytic Cookies
  • Third Party Cookies
  • Session Tracking Cookies
  • Advertising Cookies
  • Site Improvement Cookies
  • Third Party advertising Cookies
  • Affiliate Tracking Cookies

These cookies can be categorised as:

  • Essential – This cookie is required in order for the website to function correctly.
  • Necessary - This cookie provides us with important and anonymous information so that we may monitor and improve the visits to our site.

See how Travelbag uses cookies Anonymous analytic Cookies CATEGORY: FUNCTIONAL

What is it?

When a user visits Travelbag.co.uk we use a web analytics cookie that tells us if the client has visited us for the first time. This allows us to analyze very basic information about our web pages on unique visitors or who have visited before.

If you have not visited the site before your browser will tell us this, and we will generate a new cookie for your browser in order to identify in the future.

This cookie is completely anonymous, and tells us only about page visits.

Why do we need this?

Without this code, we will not be able to measure the success or impact of certain pages, within our site. This information allows us to identify weak and strong areas within the site, so that we may provide you with improved information in the future.

When will it expire?

These cookies normally remain with your browser until deleted. Some browsers automatically delete after 30 days (requires set up), whilst others require a manual process. Retaining these cookies will aid the speed of response that the web page loads on your device.

Will the website stop working if I disable this cookie?

This cookie cannot be disabled as it is a necessary tool in order for us to conduct business.

Third Party Cookies CATEGORY: FUNCTIONAL

What is it?

You will see from some of the Travelbag pages that we have social media buttons such as Facebook, Twitter and Google+1, together with in excess of 200 other social media sites, located in the more button situated on every page.

These buttons generate messages back to your social media account when you like a page or you want to share a page with your social media group.

Travelbag cannot access these cookies, and these third parties cannot access the data in our cookies. Please read the privacy policy for your social media platform in order to understand their cookie policy.

Facebook Privacy policy https://www.facebook.com/about/privacy/other
Twitter Privacy policy http://twitter.com/privacy
Google +1 Privacy policy http://www.google.com/intl/en/policies/privacy/

Why do we need this?

Without these buttons, you will not be able to share or mark items of interest with your social media group. We have added these buttons in order that you can share a future holiday or trip with your friends and family.

When will it expire?

As this is a third party cookie we have no influence on this cookie, and can only advise you to read the privacy policy on the respective network websites.

Will the website work correctly if I disable this cookie?

Essentially yes, but you will not be able to share or interact with your social media network whilst this is disabled.

Session Tracking Cookies CATEGORY: ESSENTIAL

What is it?

A session cookie allows us to track each action you perform whilst on the Travelbag website. This allows your search results to be paired with your search request. If you perform multiple searches it allows us to pre populate search forms in order to improve your search experience.

Why do we need this?

Essentially a web page is a unique page. In order to match a search request; for example to a results page; we need this cookie in order to operate. We also require this session in order to troubleshoot any problems we may have had during the business day. This session allows us to step through the problematic section of a reported issue so that we may resolve this and prevent it from happening in the future.

When will it expire?

The unique session ID expires when you leave the site, a new session is created when you revisit in the future.

Will the website work correctly if I disable this cookie?

The website will not function correctly if you disable this cookie.

Advertising Cookies CATEGORY: Functional

What is it?

Advertising cookies allow companies to track the success of advertisements seen on their website, and how long since you last clicked on that advertisement.

Why do we need this?

This is used for the improvement and analysis of placed advertisement.

When will it expire?

These cookies expire dependant on the settings within your browser, but normally last for 30 days, after each visit to the website.

Will the website work correctly if I disable this cookie?

The site will function correctly, but we will lose the ability to service your needs more accurately.

Site Improvement Cookies CATEGORY: FUNCTIONAL

What is it?

A site improvement cookie allows us to view information on pages that we are running tests on, sometimes we shall show two versions of a page and measure the response from these pages in order to decide which performs better. This is called A/B testing or otherwise known as multi variant testing. Like the analytics tool this is completely anonymous.

Why do we need this?

In order to improve the website, we utilise this analytical information in order to improve the website experience to our clients, purchasing travel products is a high commitment and we wish for you to receive the best information possible.

When will it expire?

As with the analytics, this cookie will be controlled by a third party to which we have no access. We shall post the information to this section when we use this type of cookie

Will the website work correctly if I disable this cookie?

The answer is yes, but improvements to the website would be affected by this action. The information that we rely on day to day would be disrupted, and would not allow us to improve your purchasing or browsing experience.

Third Party Advertising Cookies CATEGORY: FUNCTIONAL

What is it?

You may see advertisements placed on the Travelbag website placed by Google. These advertisements are placed to benefit are clients during this browsing experience.

Why do we need this?

These ads may have their own cookies that will provide Google with information on where these ads were clicked. We do not have access to the data within these cookies, as Google does not have access to our cookies.

When will it expire?

As this cookie is controlled by a third party, please view the under mentioned privacy policy http://www.google.com/policies/privacy/ads/

Will the website work correctly if I disable this cookie?

This will have no effect on your Travelbag browsing experience.

Affiliate Tracking Cookies CATEGORY: FUNCTIONAL

What is it?

This cookie allows us to track the origin point of our visitors if they have arrived from a specific location. We use this when clients have arrived from comparison sites such as Skyscanner or Travelsupermarket. This also helps us with our advertising placement such as Google Adwords.

Why do we need this?

The analytics cookie allows us to track the pages viewed on our website, but this cookie does not tell us how you arrived on our site. Affiliate tracking cookies allows us to measure the success of newspaper, Google, Yahoo, Bing and other website advertising, in order to improve or remove said campaigns.

When will it expire?

This cookie has an expiration of 30 days from your last visit. You can also delete this cookie through your browser settings.

Will the website work correctly if I disable this cookie?

If you delete this cookie a new one shall be created in its place as we require this cookie in order to conduct business.

ANY FUTURE CHANGES TO OUR PRIVACY POLICY

If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Finally, we advise that you should always check the terms and conditions relating to this Website.

v1 03/09/2013

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